Acushnet Company

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Newmarket, ON

Acushnet Company

0.5

1.0

1.5

2.0

2.5

3.0

3.5

4.0

4.5

5.0

Be the first to review!

Newmarket, ON

Customer Service Representative

Newmarket, Ontario (view on map)

Posted 24 days ago

Job Description

Acushnet Canada Inc., home to the leading brands in golf – Titleist and FootJoy – has an exciting 12-month contract opportunity for a Customer Service Representative.

Job Summary:

Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Supervisor with various departmental projects.

Duties and Responsibilities:

• customers and sales representatives by entering/editing orders and advising on sales programs.
• sales programs by consistently applying proper terms to each order.
• customer/consumer inquiries about product and availability.
• incoming inquiries and formulate a plan to resolve each in a timely manner.
• current processes/procedures and identify/implement ways to improve.
• in training and development of new members of the Customer Service team.
• meetings with Customer Service Manager and Supervisor to discuss departmental initiatives and activities.
• with the monitoring of phone coverage.

Qualifications:

• Diploma in a related field, or equivalent experience.
• one year of Customer Service experience.
• interpersonal and communication skills.
• with a PC; Microsoft Office experience an asset.
• be able to sit for long periods and use a telephone.
• industry knowledge and experience an asset.
• in French and English is an asset

Acushnet Canada Inc. welcomes applications from persons with disabilities.Accommodations are available upon request for candidates taking part in the selection process. We thank all applicants for their interest, however only those candidates selected for an interview will be contacted.